Flake Customer Guidelines and Rules

Welcome to Flake! To ensure a safe, enjoyable, and relaxing experience for all our guests, we have established the following guidelines and rules. We kindly request that you adhere to them during your visit:

1. Reservation and Check-In

1.1. Reservation: We recommend making a reservation in advance to secure your preferred sauna and time slot. Walk-in guests are welcome based on availability.

1.2. Check-In: Please arrive at least 15 minutes before your scheduled session to allow time for check-in, changing, and orientation.

1.3. Identification: A valid photo ID may be required at check-in.

2. Sauna Usage

2.1. Sauna Etiquette: Respect the comfort and privacy of other guests by keeping conversations at a low volume and using headphones for personal devices.

2.2. Clothing: Proper sauna attire includes a swimsuit or towel. Nudity is not permitted in public areas.

2.3. Max Occupancy: Adhere to posted maximum occupancy limits for each sauna to ensure safety and comfort.

2.4. Session Duration: Sauna sessions typically last up to 1-2 hours. Please be mindful of your time to allow others to enjoy the facility.

3. Safety and Hygiene

3.1. Shower: Shower before entering the sauna to maintain cleanliness and hygiene.

3.2. Food and Drink: No food or alcoholic beverages are allowed inside the saunas. Water is recommended to stay hydrated.

3.3. Health Conditions: If you have a medical condition or are pregnant, consult with a healthcare professional before using saunas. Please inform our staff of any health concerns.

3.4. Fire Safety: Smoking is strictly prohibited in all areas. Smoking is only allowed in designated outdoor areas.

3.5. Emergency Procedures: Familiarize yourself with the location of emergency exits, fire extinguishers, and first-aid supplies.

4. Environmental Responsibility

4.1. Waste: Dispose of waste in designated bins and recycling containers. Help us maintain the natural beauty of our surroundings.

4.2. Conservation: Conserve water and electricity by using resources responsibly.

5. Respect for Nature

5.1. Wildlife: Do not disturb wildlife or the natural environment. Respect local flora and fauna.

5.2. Noise: Keep noise levels to a minimum to avoid disturbing the serenity of the natural surroundings.

6. Staff Instructions

6.1. Follow Staff Instructions: Cooperate with our staff and follow their instructions to ensure the safety and enjoyment of all guests.

6.2. Code of Conduct: Abide by our code of conduct, which includes treating all guests and staff with respect and courtesy.

7. Sanitation and Cleanliness

7.1. Cleanliness: Maintain a clean and tidy personal space. Dispose of used towels in designated bins.

7.2. Covid-19 Protocols: Adhere to any additional health and safety measures related to COVID-19, as communicated by our staff.

8. Personal Belongings

8.1. Valuables: Store valuables securely. Flake is not responsible for lost or stolen items.

8.2. Locker Use: Lockers may be available for your convenience. Please inquire at the front desk.

9. Feedback

9.1. Feedback: We value your feedback. If you have any suggestions or concerns, please inform our staff or use our provided feedback forms.

Thank you for choosing Flake for your relaxation and well-being. We look forward to providing you with a memorable experience in this beautiful natural setting. Enjoy your time with us, and please do not hesitate to ask our staff for assistance or clarification on any of these guidelines.